Refunds

Refunds will only be processed up to 30 days from the sales invoice date. All items purchased must return to us as sold in re-sellable condition. Original box must be returned. Original product bags, paperwork and accessories must be returned. We cannot resell the product without original packaging so this is important that it is kept for up to 30 days after purchase is made.
Condition of items must be as sold. No marks or wear must exist on returned products, or we will escalate this to a warranty repair and return the items to the buyer.
Refunds will be processed within 7 days of product arriving back to us. Payment will be made the same way the product was paid for; PayPal, Cash, Bank Transfer or Card payment. We cannot use a different method, and must be returned to same address or account or card; with cash being collected from our offices.
After 30 days from sale invoice date, no refunds will be issued for faults or problems with the product. We allow 30 days for all decisions to be made regarding the items condition and specification to be accepted by the buyer. After 30 days products will only be repaired and unwanted items will be refused.

Postage & Collections
We use DPD couriers for large items in the UK and overseas. We aim to post and deliver products within 2-3 days within the UK and within 5-10 days overseas.
Postage costs of item is agreed within the sale.

Within the first 30 days:
In UK:
If there is a problem with the product, and a refund is preferred, then we will arrange collection free of charge. This will be using DPD or an agreed alternative.
If there is a problem with the product, and a repair/replacement is preferred, then we will arrange collection free of charge. We will repair/replace and return back to the customer free of charge.
Overseas:
If there is a problem with the product, and a refund is preferred, then we require the customer to send the product back to us using their desired courier service. When product arrives in our offices we will reimburse up to £25 to cover lost costs of return (upon scanned proof of receipt).
If there is a problem with the product, and a repair/replacement is preferred, then we require the customer to send the product back to us using their desired courier service. We will reimburse up to £25 to cover costs (upon scanned proof of receipt). Then once repaired/replaced, we will return the item back free of charge.
After the 30 days:
In UK:
If an item needs returning to us under warranty, then the buyer will cover the costs of sending the item to us. Once the item is received and repaired, we will arrange return postage free of charge.
If the item arrives back to us and is deemed as non-faulty or damaged in a non-warranty category, then return postage costs will be covered by the buyer for us to post the item back. £15 fees can be made to us to return it or the buyer can arrange their own courier. Non-warranty repair prices will be discussed prior to repairing or returning the item.
Overseas:
If an item needs returning to us under warranty, then the buyer will cover the costs of sending the item to us. Once the item is received and repaired, we will arrange return postage free of charge.
If the item arrives back to us and is deemed as non-faulty or damaged in a non-warranty category, then return postage costs will be covered by the buyer for us to post the item back. £35 fees can be made to us to return it or the buyer can arrange their own courier. Non-warranty repair prices will be discussed prior to repairing or returning the item.

When a problem occurs
· Find your original sale invoice that we provided (this enables us to speed up your refund/return). This must be provided to prove warranty/refund exists and duration has not expired.
· Contact us immediately to avoid delays and possible warranty duration expiration.
· Once discussed with us provide as much information within the box of the product as possible (personal information, faults of product, sale invoice proof, and return address/mobile if necessary).
· For safest transport of goods, send product in the original box with an outer liner (to keep waterproof and enclosed).
· When we arrange collection of your product, DPD brings the label, you do not need to print any labels off; you only need to make sure the product is packed well/enclosed for safe transit.
· If you post the product to us, please provide us with tracking to keep an eye out for the parcel.
· We will keep in close communication with you regarding a refund, a repair or replacement and will contact you by phone or email if a problem occurs.

We as a company stand by the above terms and conditions and believe that they support us as a supplier and you as a buyer.
If warranty stickers exist on our products and these are tampered with in any way during the warranty duration then the warranty will end immediately.
We will not refund or attempt repair on products where the warranty stickers have been tampered with.
Our product specifications are set on sale. Upgrade options must be discussed with us prior to sale. If upgrades are attempted on our products then warranty will end immediately.
If our products are opened in any way to attempt upgrade or self-repair the warranty will end immediately.
All our internal components are marked and if we deem items to have been removed or swapped from our products then warranty will end immediately or refunds will be denied.
Operating systems on the products are tested by us as fully working before the item is listed for sale. We will not be responsible for any tweaks/upgrades/changes within the software.

Software Licence Keys
All of our products have a unique licence key included.
This is embedded within the product itself.
Upon the load of the operating system, if the activation is not automatic from the embedded licence key then we provide a new unique licence key included within the product box.
This is unique to the device and stays with the device. If the device is returned for a refund/replacement then the licence key comes back with the device.
Please keep this handy in case of software issues in the future.